Your profile:
- Completed technical studies (e.g. geoinformatics, computer science, electronics)
- Understanding of complex technical systems
- Experience in dealing with Unix/Linux systems
- Experience in dealing with Windows systems
- Experience in supporting and communicating with customers
- Good English skills
- Communication skills and ability to work well in a team
Your tasks:
You are the central contact person for the technical service support of existing customers located worldwide. Customer support is provided by telephone, e-mail, video conference and on-site.
You are responsible for:
- Incident Management
- Performing technical problem analysis (Tier 1 and 2)
- Planning, coordinating and performing
- Testing and maintaining delivered systems
- Establishing and maintaining strategic customer loyalty through regular customer contact/face-to-face customer support.
- Optimization of processes and workflows
You will work closely across departments with sales, project management, software and hardware developers, test departments and production.